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Questions & Concerns
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or call 1-888-988-9108
Monday to Friday: 7:00 AM - 6:00 PM PT
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Please log a question or help ticket through your online account.
Shipping - CANADA
Special Discounted Shipping Rates:
For Members of our Band of Beauty program, we are pleased to offer free shipping for orders over $125 CAD, and $9.95 CAD flat-rate shipping for all other orders.* For more information about the Band of Beauty program, click here.
New Consultants joining Beautycounter will receive $9.95 CAD flat-rate shipping on all enrollment orders.
For Other Client and Consultant Orders:
For orders shipped to addresses in Canada, shipping charges are based on the total Order Value
|Order Value||Standard Ground||Expedited|
|Up to $250 CAD||$9.95 CAD||$24.95 CAD|
|$250.01 CAD to $500 CAD||$17.95 CAD||$34.95 CAD|
|$500.01 CAD to $750 CAD||$24.95 CAD||$44.95 CAD|
|Over $750 CAD||$29.95 CAD||$49.95 CAD|
STANDARD GROUND: Delivery occurs one to seven business days after your order is processed.
EXPEDITED: Xpresspost™ delivery occurs one to two days after your order is processed.
• Orders shipping to non-major centers, or remote locations may take an additional 5-6 business days.
• During promotions, holidays, and the end of the month, shipments may be delayed due to the high volume of orders placed during these time frames.
*Band of Beauty Member Shipping: $9.95 CAD flat-rate shipping applies to Standard Ground service. Rates shown above apply if Expedited handling is selected.
RETURNS - CANADA
Beautycounter would like you to be completely satisfied with your purchase.
If the product you received is damaged or not exactly what you ordered, we will correct your order at no additional cost to you. Please contact Customer Care via the email address or telephone number located on the Contact Us section of this website.
If you would like to return your product(s) for any other reason, please complete a Return Authorization Form, which may be found here: DOWNLOAD FORM HERE
60-Day Return Policy
Product(s) returned within 60 days of the original order ship date are eligible for a full refund of the price you paid for the product(s) and applicable taxes. Refunds are provided to the original form of payment. If your entire order is returned, we will refund up to $9.95 CAD of the shipping and handling fees you paid.
If you purchased a collection or set, the entire collection or set must be returned to receive a refund.
If you paid for your order using a combination of product credit and other forms of payment, the product credit portion will be refunded first.
We are unable to offer exchanges at this time.
The Return Process
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return.
Please include all product(s) you wish to return, as well as any free items received with the original order. We recommend using the original packaging to return your product to us.
It is your responsibility to pay for shipping of unwanted product(s) back to us unless the product is damaged or not exactly what you ordered. You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking.
We recommend retaining a copy of the Return Authorization Form for your own records.
Ship your return to the following address:
8300 Lawson Road
Milton, Ontario L9T 0A4
Once your return is received, it will be processed within 10 business days.
You will receive a confirmation email when your return has been processed.
Once your return has been processed, a refund may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.