0

General FAQs

  • How do I purchase products?
    Products may be purchased through one of our independent Consultants and/or online at www.beautycounter.com. Want to learn more about our products? Connect with a Consultant.
  • What is a Beautycounter Consultant?
    Someone who has decided to join Beautycounter with the intention of building a business through selling our products and/or building a team.
  • How can I find a Consultant in my area?
    Visit www.beautycounter.com and click on “Find a Consultant”. You will be asked to provide a small amount of information about yourself in order to be connected with the Beautycounter Consultant closest to you.
  • Do you have any stores?
    Our products are sold through a direct retail model, which includes limited time strategic partnerships, some of which include: JCrew, goop and Target.
  • Where is Beautycounter located?
    The company headquarters are in Santa Monica, California.

Product & Ingredient FAQs

  • WHERE ARE YOUR PRODUCTS MANUFACTURED?

    The majority of our products are manufactured in the United States and Italy.

  • Is Your Packaging Recyclable/Sustainable?

    The vast majority of our product packaging, including all of our secondary packaging (cartons, shrink-wrap) and shipping materials (boxes, filler paper), is recyclable in most communities in North America. We do not use styrene-based (#6), PVC (#3), or polycarbonate plastics (#7), which are usually not recyclable and are known to include toxic chemicals.

    We use post-consumer recycled content in several of our tubes. We use glass bottles for some of our products, but glass can be expensive and carbon-intensive to ship. We use FSC-certified paper for all paper packaging. Every powder compact is made from recycled paper.

    We have listed all primary packaging information on our product web pages so you can better understand if the materials are recyclable in your community. Plastic resin codes translate as follows: #1=PET (polyethylene terephthalate), #2=HDPE (high-density polyethylene), #4=LDPE (low-density polyethylene), #5=PP (polypropylene). PET, LDPE, and HDPE are widely recycled in the United States, but check with your municipality/local recycling program, or use the recycle search on Earth911.com..

    In addition to the above commitments, we are researching the life cycle of some of our packaging materials and are always looking for new and improved packaging options that fit our needs.

  • Are your products organic?
    We use organic ingredients when we can. Organic ingredients are marked with an asterisk in the ingredient listing of any given product.
  • Are your products "natural"?
    Beautycounter uses many ingredients that are certified organic, natural, or naturally derived, and we use some of the safer synthetic ingredients too. It is important to know that “organic” and “natural” do not have legal definitions in the cosmetic industry; companies can say that a product is organic when in fact there are no certified organic ingredients in it, or there are only a couple. A lot of products in the beauty aisle also make claims about health: “hypoallergenic,” “natural,” or “doctor-approved” may come to mind. Unfortunately, a lot of these terms are meaningless.
  • Are your products nut-free?

    Many of our products are free of nuts or nut oils. However, we cannot guarantee that our products were made in a nut-free facility. As always, we encourage customers who have extreme allergies to consult a doctor or conduct a patch test before using any product.


    Research has shown that shea, cocoa, and coconut are not the same as nut oils—they are not a part of the tree- or ground-nut families. However, there have been reports that shea can trigger an allergic reaction after repeated use by some with allergies.

    These products DO contain nut oils:
    - Balancing Face Oil (argan, marula)
    - Body Oil in Citrus Rosemary (argan, marula, sweet almond)
    - Citrus Mimosa Body Bar (mongongo, marula)
    - Cleansing Balm (sweet almond)
    - Daily Conditioner (marula, mongongo)
    - Daily Shampoo (marula)
    - Dew Skin Tinted Moisturizer—All Shades (sweet sweet almond)
    - Enrich Body Butter (mongongo)
    - Hydrating Body Lotion in Citrus Mimosa (marula, mongongo)
    - Hydrating Face Oil (argan, marula)
    - Lustro Shimmer Oil (sweet almond)
    - Nourishing Cream Exfoliator (sweet almond)
    - Nourishing Cream Cleanser (sweet almond)
    - Rejuvenating Day Cream (sweet almond)
    - Rejuvenating Night Cream (sweet almond)
    - Rejuvenating Radiance Serum (sweet almond)
    - Rejuvenating Toner Pads (sweet almond)
    - Rose Neroli Hand Soap (marula, mongongo)
    - Soothing Face Oil (marula, argan)
    - Sugar Body Scrub in Lemongrass(sweet almond)
    - Tint Skin Foundation – All Shades (sweet almond)
    - Wash Everyday Body Wash (marula, mongongo)

  • Are your products gluten-free?

    To our knowledge, our products do not contain gluten, a protein found primarily in wheat and other grains. However, none of our products are certified gluten-free, because our manufacturing partners are not certified gluten-free.


    As always, we encourage customers who have serious allergies to consult a doctor or conduct a patch test before using any product.

  • Do your products contain soy?

    Many of our products do contain ingredients derived from soy. These ingredients serve important functions within our formulas and are typically included at levels below 1%. People with soy sensitivities might consider patch-testing products before using them or avoiding them altogether.


    The ingredients that are derived from soy are:


    Glycine soja (soybean) oil, glycol distearate, hydrogenated lecithin, hydrolyzed vegetable protein, lecithin. Tocopherol can be derived from a variety of natural materials, including maize, rapeseed, safflower, soybeans, or sunflower. Find the products that include tochopherol specifically derived from soy below.


    - Charcoal Cleansing Bar (tocopherol)
    - Daily Shampoo (glycol distearate)
    - Dew Skin Tinted Moisturizer—All Shades (lecithin)
    - Lengthening Mascara (lecithin, tocopherol)
    - Lip Conditioner Calendula Balm (soybean oil)
    - Lip Conditioner in Peppermint (hydrogenated vegetable oil)
    - Lustro Shimmer Oil (glyceryl behenate, soybean oil, lecithin, tocopherol, tribehenin)
    - Nourishing Eye Cream (hydrogenated lecithin, hydrolyzed vegetable protein)
    - Nourishing Day Cream (hydrogenated lecithin, hydrolyzed vegetable protein)
    - Nourishing Night Cream (hydrogenated lecithin, hydrolyzed vegetable protein)
    - Nourishing Cream Cleanser (hydrogenated lecithin, hydrolyzed vegetable protein)
    - Protect All Over Sunscreen SPF 30 (lecithin)
    - Protect Lip Balm (soybean oil, lecithin, tocopherol)
    - Protect Stick Sunscreen (Face) (lecithin, soybean oil, tocopherol)
    - Rejuvenating Night Cream (hydrogenated lecithin)
    - Rose Neroli Hand Soap (soybean oil)
    - Tint Skin Foundation – All Shades (lecithin)
    - Touch Up Skin Concealer Pen – All Shades (lecithin)
    - Wash Everyday Body Wash (glycol distearate)

  • Are your products vegan?

    Most of our products do not contain ingredients sourced from animals, such as musks, oils, and egg- and milk-derived ingredients. There are a few exceptions: lanolin, carmine, and beeswax; the products we use these in are listed below.


    Our Peppermint Balm Lip Conditioner and Calendula Balm Lip Conditioner contain lanolin, a natural wax derived from sheep’s wool. Lanolin is boiled out of wool that has already been sheared; no sheep are harmed in the production of lanolin. We use high-quality lanolin from sheep in Australia and New Zealand. It has been filtered and contains no unsafe biological material.


    We use carmine as a red colorant in some of our color products. Carmine is a rich, natural pigment that comes from crushed beetle shells. It has been used for hundreds of years and is safer than some synthetic reds.


    We also use beeswax in some of our products. We hope to establish relationships with U.S. beekeepers dedicated to keeping bee populations healthy.


    As always, we disclose all ingredients on our website and on our packaging. Vegans, those with allergies, or customers with other preferences/concerns can choose to avoid certain products with ingredients that are not right for them.


    These products are NOT vegan:
    - Baby Daily Protective Balm (beeswax)
    - Citrus Mimosa Hand Wash (honey)
    - Color Pinch Cream Blusher – All Shades (beeswax)
    - Color Shade Eye Duo – Oyster/Amethyst (carmine)
    - Color Shade Eye Duo – Peach/Bronze (carmine)
    - Color Shade Eye Duo – Shell/Malt (carmine)
    - Dew Skin Tinted Moisturizer—All Shades (beeswax)
    - Lengthening Mascara (beeswax)
    - Lip Conditioner Peppermint Balm (lanolin)
    - Lip Conditioner Calendula Balm (lanolin)
    - Lip Gloss – All Shades (beeswax)
    - Lip Gloss (Fig) (carmine)
    - Lip Shine (beeswax)
    - Protect All Over Sunscreen SPF 30 (beeswax)
    - Protect Lip Balm (beeswax)
    - Protect Stick Sunscreen (Face) (beeswax)
    - Tint Skin Complexion Coverage – All Shades (beeswax)
    - Touch Up Skin Concealer Pen – All Shades (beeswax)

  • Are your products GMO free?

    Not always. We don’t want to use genetically modified organisms (GMOs), and we give preference to non-GMO ingredients whenever we can. But we cannot say with certainty that we are altogether GMO-free.


    In many cases, we are not able to get our hands on a certification one way or another; in other cases, we may decide to use an ingredient that is likely not GMO-free. Here is an example: A functional ingredient derived from corn is needed for performance, is safer than toxic alternatives many other brands are using, and is affordable, but it may not have GMO-free certification. Should we not use this ingredient because it is probably made from a GMO feedstock (corn often being genetically modified) and instead use one that doesn’t work as well or is harmful to health or makes our products cost-prohibitive? We don’t think so. But should we keep asking our suppliers for a version of that ingredient that is GMO-free? Yes, totally, and we are.


  • Are your products petrochemical free?

    No. Beautycounter does not use petrochemical ingredients that are linked to health concerns, including sodium laureth sulfate, polyethylene glycol (PEG), propylene glycol, petrolatum, toluene, MEA, DEA or TEA.


    There are some safer ingredients that are derived from oil, and the majority of plant-derived ingredients have at one point been processed using other chemical ingredients that are derived from oil (though those processing ingredients are not left in the final products). This is why we do not make the claim that we are free of petrochemicals across the board.


    An example of a petrochemical that we might use is a silicone or an alcohol, which can serve important functions such as increasing the “slip” of a makeup product like tinted moisturizer or detangling hair in conditioner.


    Beautycounter uses our Ingredient Selection Process to assess the safety of each and every potential ingredient in our products, whether the ingredient is found in nature or lab-made. Lab-made ingredients are often derived from petroleum or mineral sources.

  • Are your products preservative free?

    No. Companies must use preservatives in any cosmetic product that contains water or aloe to prevent the product from becoming adulterated; preservatives are needed for safety and performance.


    Beautycounter screens every ingredient for safety. We look for data on important health endpoints like cancer, cell damage, reproductive toxicity, and skin irritation. One of the toughest kinds of ingredients to screen is preservatives. Because they are meant to kill bacteria, mold, and/or yeast, they may also be toxic in some concentrations to other life forms.


    While formulating our skin care line, we tested several types of preservatives (none that are on our “Never List”) before settling on the preservatives that we now use. We chose options that are effective in very small concentrations, and we use different preservatives for different products because of performance (e.g., sodium might work well on its own in one product, but not in another, so we may use phenoxyethanol or potassium sorbate instead).


    We use the smallest amount of preservatives that can get the job done, and we’re on a continuous quest to find even better, safer preservative options (including natural preservatives, new packaging that reduces the amount of air in the bottle, etc).


    See our Ingredient Selection Process for more information.

  • Are your products safe for use during pregnancy and nursing?

    Yes. All of Beautycounter’s products are safe to use during pregnancy and nursing. We screen every ingredient for safety, keeping those especially vulnerable—like pregnant women and babies—in mind.


    Many pregnant women are concerned about using essential oils. The essential oil fragrance blends for all of our scented products make up less than 3% of the product formula. If a Client is concerned about using a product with a higher percentage of essential oils, please consult your health care provider.

  • Do you test products on animals?
    No. Beautycounter does not test any of our products on animals, nor do we ask others to do so. We do not have our own manufacturing facility; we contract with several independent formulators. These formulators also do not conduct animal testing.
  • How do you choose the colorants in your cosmetics?

    Increasingly, people are questioning the use of colorants in food and cosmetics, and in general, we think that there is good reason for that. Some colorants are linked to health issues, and many are overused.


    We don’t think that food or beverages should be dyed or that skin care products like lotions need to be tinted. In making our color cosmetics—products created for the sole purpose of bringing color to the skin—we explored using only natural colorants (minerals, carmine, vegetable powders). In order to achieve our high-performance standards and adhere to our strict limits for background heavy metal contamination, we feel that we need to use both natural colorants and synthetics in some products at this time. We choose the safest synthetics available for the given product and test for heavy metals.


    Studies indicating that certain synthetic colorants may be linked to health problems are usually looking at food-additive dyes that are directly ingested. The studies also use larger amounts of the colorants than we’d use and that anyone would ingest by using cosmetics. That being said, we’re very cautious about the ingredients we select, and we avoid colorants with known or strong links to health issues, especially if there is an indication that small amounts may be an issue.


    If a person would like to avoid synthetic colorants in makeup, we think that’s fine—people should be informed and empowered to read labels and make their own decisions. But using only natural colorants doesn’t guarantee that products are without potential safety implications.

Safety FAQs

  • Why does Beautycounter talk so much about safety?

    Chemicals that can cause cancer, reproductive harm, and other serious health issues are not banned in the United States from the skin care and color cosmetic products that people use every day, day after day, and companies are free to make their own judgments about safety. Cosmetics are just one route of exposure to toxic chemicals, but it is one that Beautycounter can do something about. Our team researches the safety of each potential ingredient to ensure that we’re making the safest high-performing products that we can. Learn more about Beautycounter's commitment to safety here.

  • WHAT ARE THE GOVERNMENT’S CURRENT LAWS REGARDING SAFETY?
    Right now, few chemicals are banned in the United States, and it’s up to companies to screen their own ingredients for safety.
  • What is Beautycounter's ingredient selection process?

    Our five-step Ingredient Selection Process sets us apart from others in the beauty industry. The first step of the process is “Ban Intentionally.” At Beautycounter, we’ve committed to a health and safety standard that goes well beyond what is legally required in the United States. Our “Never List” is made up of more than 1,500 questionable or harmful chemicals we never use as ingredients. This includes the 1,400-plus chemicals banned or restricted in personal care products by the European Union, plus additional chemicals where information screened by Beautycounter indicates a cause for concern. This “Never List” is robust, but we go even further. The second step is to conduct safety assessments on every single ingredient we consider for inclusion in our products and prohibit the use of ingredients that do not meet our higher health and safety standard.

    Learn more about our Ingredient Selection Process here.

  • WHAT IF A POTENTIALLY HARMFUL INGREDIENT ISN’T ON YOUR “NEVER LIST”?
    We put every potential ingredient through our Ingredient Selection Process. This includes a step to screen information that helps us identify any known or suspected safety concerns, like skin irritation, links to cancer or reproductive harm, or bioaccumulation.
  • WHAT ABOUT THOSE EXTRA INGREDIENTS – LIKE FRAGRANCES AND DYES
    If we don’t need it, we don’t put it in. Every ingredient in our products has a function; nothing is used without careful consideration of its efficacy and performance. We do not dye skin care or shower products, for example—we only use colorants in our color cosmetics. We do not use masking fragrances—only natural scents made from essential oils disclosed on ingredient labels. No mysteries—just safer and cleaner ingredients with purpose.
  • Are all chemicals bad?
    It’s important to note that chemicals across the board are not bad for us. Our body is made up of chemicals, and so is everything else, including food and water. Toxic chemicals are bad for us. Toxic means that the chemicals can harm cells or organs, cause neurological damage, and/or alter important biological systems (like the endocrine system, which regulates our hormones).
  • Why do you talk about transparency and ingredient disclosure?
    Cosmetic products are often not labeled accurately. We believe you have the right to know, and we make our labels easy to read.

Sales FAQs

  • What is a Beautycounter consultant?
    Someone who has decided to join Beautycounter with the intention of building a business through selling our products and/or building a team.
  • How do I sign up to sell Beautycounter products?
    Anyone interested in becoming a Consultant can sign up by going to Beautycounter.com and choosing “Become a Consultant” on the header of the homepage. Once on the “Become a Consultant” page, select “Join Now” to enroll.
  • How much does it cost to become a Consultant?
    Your initial $85 investment includes a Starter Kit, which contains everything you need to launch your new Beautycounter business: 15 Opportunity Brochures; 20 Client Order Forms; 25 Postcard Invitations; 10 Host Brochures; and a USB drive with training guides on Career Plan, products, and how to operate a Beautycounter business.
  • Do Consultants have to pay any additional fees?
    There is a $50 Business-Builder renewal fee that is auto-billed annually on every Consultant’s anniversary date. This fee pays for back-office support tools including but not limited to the Consultant’s Personal Website, business reports, tracking tools, and more.
  • What are the benefits of becoming a Beautycounter Consultant?
    Beautycounter Consultants enjoy many benefits, including the ability to purchase products at a 25% savings. The Career Plan pays up to 35% commission on retail sales and enables Consultants to earn bonuses and override commissions based on sales and recruiting requirements. Consultants also have the ability to earn special incentives, including trips, exclusive Beautycounter items, and access to invitation-only events. Want to learn more? Connect with a Consultant.
  • What happens after I register to become a Consultant?
    Once your Consultant Application and Agreement has been accepted, you will be sent a confirmation email and access to your Personal Website.
  • How do I make money as a Beautycounter Consultant?
    You make money by selling Beautycounter products to your friends, family, and acquaintances through Socials, One-on-One appointments, and online. You can make up to 35% commission on each product you sell. You can also earn additional income in the form of override commissions when you recruit others to join your business.
  • Do I have to sell a certain amount every month?
    Our Career Plan is a pay-for-performance plan, which means that in order to be paid each month, you will need to meet certain requirements. Consistency is essential for continued growth and business success, and it is for this reason that Beautycounter has activity requirements for all Consultants. In order to maintain active Consultant status, you must meet the following requirement: 1,200 in Qualifying Volume (QV) every six months, 250 of which must be New Volume (NV). This amount includes your personal orders and sales to Clients and Members. Those Consultants who do not meet their six-month activity requirement will be repositioned to Band of Beauty Member status.
  • Do I have to purchase or keep an inventory of products?
    No, there are no minimum purchases or inventory requirements.
  • How much can I expect to earn as a Consultant?
    How much you earn is entirely up to you. Your income is directly related to the goals and commitment level that is right for you.
  • CAN I SIGN UP WITH BEAUTYCOUNTER EVEN IF I AM AFFILIATED WITH ANOTHER DIRECT SALES COMPANY?
    Yes.
  • If I tell friends about the business opportunity, will I earn credit?
    Yes. If you become a Beautycounter Consultant, and someone you introduce to Beautycounter decides to become a Consultant and she lists you as her Mentor when completing the registration process, she will become part of your team. When you both meet the requirements set forth in the Career Plan, you’ll receive override commissions on sales generated from Consultants on your team.
  • What happens if I decide being a Consultant is not right for me?
    We are here to support you. If you begin to feel that being a Beautycounter Consultant is not right for you, please do not hesitate to share your concerns with your Mentor. Cancellation may be submitted in writing to the company at it’s principal business address or via email to customercare@beautycounter.com. Also failure to renew will result in cancellation.
  • CAN I SIGN UP AS A CONSULTANT IF I LIVE OUTSIDE THE UNITED STATES?
    At this time, Beautycounter products are only available in the United States and Canada.

PRODUCT CREDIT FAQS

CLIENT

  • HOW CAN I CHECK HOW MUCH PRODUCT CREDIT I HAVE AVAILABLE?

    To check how much credit you have available:

    1. Go to Beautycounter.com and sign into your account.

    2. Click the Store Credit section under My Account.

    3. The Product Credit balance will be shown with the expiration date.

  • HOW WILL I BE NOTIFIED WHEN MY PRODUCT CREDIT WILL EXPIRE?

    1. 10 days prior to your expiration date you will receive an email notifying you that you have 10 days to use your Product Credit.

    2. 1 day prior to expiration you will receive your second email notifying you that you have 24 hours to use your Product Credit.

  • WHAT CAN I USE MY PRODUCT CREDIT FOR?
    You can use your Product Credit for any Beautycounter products. Product Credit cannot be used on the Band of Beauty Member Enrollment fee or a Beautycounter Consultant Enrollment fee.
  • CAN I USE PRODUCT CREDIT DURING A PROMOTION?
    Yes, Product Credit can be applied during promotions.
  • IF I HOST A SOCIAL, CAN I USE A PRODUCT CREDIT TOWARDS MY HOST REWARDS?
    No, Product Credit cannot be used on Host Rewards.
  • DO I HAVE TO SPEND ALL OF MY PRODUCT CREDIT ON ONE ORDER?
    You can use any amount of your Product Credit on an order. The remaining Product Credit balance in your account will expire on the original expiration date.
  • WHAT IF I MAKE A RETURN AND I USED PRODUCT CREDIT, WILL I RECEIVE IT BACK IN MY ACCOUNT?
    Product Credit with a new 60 Day Expiration Date will be placed back on your account. If you paid for your order using a combination of Product Credit and other forms of payment, the Product Credit portion will be refunded first. Any existing product credit will assume the new expiration date.
  • CAN I USE PRODUCT CREDIT IN A SOCIAL?
    Yes, Product Credit can be used when placing an order online and you shop through the Social.
  • ARE THERE ANY EXCEPTIONS FOR PRODUCT CREDIT EXPIRATIONS?
    Unfortunately, there are no exceptions for expired Product Credit




MEMBER

  • HOW CAN I CHECK HOW MUCH PRODUCT CREDIT I HAVE AVAILABLE?

    To check how much credit you have available:

    1. Go to Beautycounter.com and sign into your account.

    2. Product Credit will be shown on the dashboard page. Or Click the Store Credit section under My Account.

    3. The balance of Product Credit will be shown with the expiration date.

  • HOW WILL I BE NOTIFIED WHEN MY PRODUCT CREDIT WILL EXPIRE?

    1. 10 days prior to your expiration date you will receive an email notifying you that you have 10 days to use your Product Credit.

    2. 1 day prior to expiration you will receive your second email notifying you that you have 24 hours to use your Product Credit.

  • WHAT CAN I USE MY PRODUCT CREDIT ON?
    You can use your Product Credit for any Beautycounter products. Product Credit cannot be used on a Band of Beauty Member Renewal Fee or a Beautycounter Consultant Enrollment fee.
  • CAN I USE PRODUCT CREDIT DURING A PROMOTION?
    Yes, Product Credit can be applied during promotions.
  • IF I HOST A SOCIAL, CAN I USE A PRODUCT CREDIT TOWARDS MY HOST REWARDS?
    No, Product credit cannot be used on Host Rewards.
  • DO I HAVE TO SPEND ALL OF MY PRODUCT CREDIT ON ONE ORDER?
    You can use any amount of your Product Credit on an order. The remaining Product Credit balance in your account will expire on the original expiration date. In the case a purchase generates additional product credit, it will extend all product credit, including existing credit, 60 days from last purchase.
  • IF I MADE A PURCHASE USING PRODUCT CREDIT AND RETURN IT, HOW WILL I BE REFUNDED?

    Your Band of Beauty Membership gives you a 15% product credit on the retail value of each purchase that can be used on future purchases. If you make a return, the 15% will be deducted from your current product credit.

    Product Credit with a new 60 Day Expiration Date will be placed back on your account. Any return that is refunded to your card, 15% will be deducted from your current product credit balance.

    If you paid for your order using a combination of Product Credit and other forms of payment, the Product Credit portion will be refunded first.

  • CAN I USE PRODUCT CREDIT IN A SOCIAL?
    Yes, Product Credit can be used when placing an order online and you shop through the Social.
  • ARE THERE ANY EXCEPTIONS FOR PRODUCT CREDIT EXPIRATIONS?
    Unfortunately, there are no exceptions for expired Product Credit.
TOP