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Returns - Canada Only


Beautycounter would like you to be completely satisfied with your purchase.
If the product you received is damaged or not exactly what you ordered, we will correct your order at no additional cost to you. Please contact Counter Support via [email protected] or call 1 (888) 701-9899.
If you would like to return your product(s) for any other reason, please complete a Return Authorization Form, which may be found here: DOWNLOAD FORM HERE.

Return Policy

60-day Return Policy

Product(s) returned within 60 days of the original order ship date are eligible for a full refund of the price you paid for the product(s) and applicable taxes. Refunds are provided to the original form of payment. If your entire order is returned, we will refund up to $9.95 CAD of the shipping and handling fees you paid.
If you purchased a collection or set, the entire collection or set must be returned to receive a refund.
If you paid for your order using a combination of product credit and other forms of payment, the product credit portion will be refunded first.
We are unable to offer exchanges at this time.

The Return Process

To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return.
Please include all product(s) you wish to return, as well as any free items received with the original order. We recommend using the original packaging to return your product to us.
It is your responsibility to pay for shipping of unwanted product(s) back to us unless the product is damaged or not exactly what you ordered. You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking.
We recommend retaining a copy of the Return Authorization Form for your own records.
Ship your return to the following address:
Beautycounter
8300 Lawson Road
Milton, Ontario L9T 0A4
Once your return is received, it will be processed within 10 business days.
You will receive a confirmation email when your return has been processed.
Once your return has been processed, a refund may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.