Beautycounter
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FAQs
General FAQs
How do I purchase products?
Products may be purchased through one of our independent Consultants and/or online at www.beautycounter.com. Want to learn more about our products? Connect with a Consultant.
What is a Beautycounter Consultant?
Someone who has decided to join Beautycounter with the intention of building a business through selling our products and/or building a team.
How can I find a consultant in my area?
Visit www.beautycounter.com and click on “Find a Consultant”. You will be asked to provide a small amount of information about yourself in order to be connected with the Beautycounter Consultant closest to you.
Do you have any stores?
Yes! We have Beautycounter stores as well as seasonal pop-ups. Visit our Store Locations page to find out more.
Where is Beautycounter located?
The company headquarters are in Santa Monica, California.
Product & Ingredients FAQs
Where are your products manufactured?
The majority of our products are manufactured in the United States and Italy.
Is your packaging recyclable/sustainable?
Reducing resource use is of paramount importance to our packaging development process. We use FSC-certified paper for our paper packaging and product literature. Much of our product packaging, including our shipper boxes and filler paper, is recyclable in most communities in North America. Additionally, we have partnered with How2Recycle to provide our Clients and Members with comprehensive disposal information for our products.
In addition to these product-specific disposal labels, How2Recycle supports us in our pursuit of more sustainable packaging by providing cutting-edge research and waste expert insights. Those resources complement our Packaging Scorecard, which helps us guide decision-making around packaging development. It incorporates indicators for energy use, water use, recoverability, emissions potential, and other critical impacts.
How we package our products is as important as the formulas themselves. That’s why we rigorously screen every packaging material for safety as well as environmental impacts.
We do not use styrene-based (#6), PVC (#3), or polycarbonate plastics (#7), which are usually not recyclable and are known to include toxic chemicals. We use glass containers for some of our products; however, glass is heavy and carbon-intensive to ship, so glass packaging is evaluated on a product-specific basis.
Are your products organic?
We use organic ingredients when we can. Organic ingredients are marked with an asterisk in the ingredient listing of any given product.
Are your products "natural"?
Beautycounter uses many ingredients that are certified organic, natural, or naturally derived, and we use some of the safer synthetic ingredients too. It is important to know that “organic” and “natural” do not have legal definitions in the cosmetic industry; companies can say that a product is organic when in fact there are no certified organic ingredients in it, or there are only a couple. A lot of products in the beauty aisle also make claims about health: “hypoallergenic,” “natural,” or “doctor-approved” may come to mind. Unfortunately, a lot of these terms are meaningless.
Are your products nut-free?
Many of our products are free of nuts or nut oils. However, we cannot guarantee that our products were made in a nut-free facility. As always, we encourage our customers who have allergies to consult a doctor before using any product.
Tree-nut oils used in our products include:
  • Argan Oil
  • Macademia Ternifolia Seed Oil
  • Marula Oil
  • Mongongo Oil
  • Sweet Almond Oil
  • Prunus Domesticus (Plum) Seed Oil
Are your products gluten-free?
Most of our products are formulated without ingredients that may contain gluten, a protein found primarily in wheat and other grains. However, some of our products contain ingredients derived from wheat or rye.
Additionally, several of our products contain sodium hyaluronate, a natural polymer created through bacterial fermentation of synthetic or wheat-derived peptides and glucose. Although some of our sources of sodium hyaluronate are derived from wheat, the gluten protein is not found in the final ingredient.
Please consult the list below for ingredients and products that may contain gluten. Our products cannot be certified as gluten-free because our current manufacturing partners do not have certified gluten-free facilities.
As always, before using any product, we encourage customers who have allergies to consult a doctor.
Products with these ingredients may contain gluten:
  • Sodium Hyaluronate/Hydrolyzed Hyaluronic Acid
  • Rye Seed Extract
  • Sorbitol
  • Hydrolyzed Wheat Starch
  • Hydrolyzed Wheat Protein
Do your products contain soy?
Many of our products do contain ingredients derived from soy. These ingredients serve important functions within our formulas. As always, we recommend that people with soy allergies or sensitivities consult a physician.
Ingredients used in our products that may be derived from soy include:
  • Glycine Soja (Soybean) Oil
  • Glycol Distrearate
  • Glyceryl Behenate/Glyceryl Diehenate
  • Lecithin/Hydrogenated Lecithin/Hydrolyzed Lecithin
  • Hydrolyzed Vegetable Protein
  • Hydrogenated Vegetable Oil
  • Tocopherol/Tocopherol Acetate
  • Tribehenin
Baby soothing oil contains Tocopherol from a synthetic source and does not contain soy derivatives.
Are your products vegan?
Most of our products do not contain ingredients sourced from animals such as musk’s, oils, egg and milk derived ingredients.
Beautycounter's Peppermint Balm Lip Conditioner & Calendula Balm Lip Conditioner contains lanolin, a wax derived from sheep's wool. Lanolin is boiled out of wool that has already been sheared and then filtered, therefore no sheep are harmed in the production of lanolin. Our product formulators felt that lanolin was a safer ingredient that would impart the rich hydration and the feel/slip that we were looking for in the Lip Conditioner. Lanolin also has anti-bacterial properties and is a water repellent. We use high quality lanolin from sheep in Australia and New Zealand.
We use carmine as a red colorant in some of our color products. Carmine is a rich pigment that comes from crushed beetle shells. It has been used for hundreds of years, and is considered safer than some synthetic reds.
We use beeswax in some of our products and hope to establish relationships with US beekeepers dedicated to keeping bee populations healthy.
As always, we encourage our customers who have allergies to consult a doctor before using any product.
Products are NOT vegan if they contain:
  • Cera Alba/Beeswax/Polyglyceryl-3 Beeswax
  • Lanolin
  • Carmine (CI 75470)
  • Hydrogenated Fish Oil/Synthetic Japan Wax
Are your products GMO free?
Not always. We don’t want to use genetically modified organisms (GMOs), and we give preference to non-GMO ingredients whenever we can. But we cannot say with certainty that we are altogether GMO-free.
In many cases, we are not able to get our hands on a certification one way or another; in other cases, we may decide to use an ingredient that is likely not GMO-free. Here is an example: A functional ingredient derived from corn is needed for performance, is safer than toxic alternatives many other brands are using, and is affordable, but it may not have GMO-free certification. Should we not use this ingredient because it is probably made from a GMO feedstock (corn often being genetically modified) and instead use one that doesn’t work as well or is harmful to health or makes our products cost-prohibitive? We don’t think so. But should we keep asking our suppliers for a version of that ingredient that is GMO-free? Yes, totally, and we are.
Are your products petrochemical free?
No. Beautycounter does not use petrochemical ingredients that are linked to health concerns, including sodium laureth sulfate, polyethylene glycol (PEG), propylene glycol, petrolatum, toluene, MEA, DEA or TEA.
There are some safer ingredients that are derived from oil, and the majority of plant-derived ingredients have at one point been processed using other chemical ingredients that are derived from oil (though those processing ingredients are not left in the final products). This is why we do not make the claim that we are free of petrochemicals across the board.
An example of a petrochemical that we might use is a silicone or an alcohol, which can serve important functions such as increasing the “slip” of a makeup product like tinted moisturizer or detangling hair in conditioner.
Beautycounter uses our Ingredient Selection Process to assess the safety of each and every potential ingredient in our products, whether the ingredient is found in nature or lab-made. Lab-made ingredients are often derived from petroleum or mineral sources.
Are your products preservative free?
No. Companies must use preservatives in any cosmetic product that contains water or aloe to prevent the product from becoming adulterated; preservatives are needed for safety and performance.
Beautycounter screens every ingredient for safety. We look for data on important health endpoints like cancer, cell damage, reproductive toxicity, and skin irritation. One of the toughest kinds of ingredients to screen is preservatives. Because they are meant to kill bacteria, mold, and/or yeast, they may also be toxic in some concentrations to other life forms.
While formulating our skin care line, we tested several types of preservatives (none that are on our “Never List”) before settling on the preservatives that we now use. We chose options that are effective in very small concentrations, and we use different preservatives for different products because of performance (e.g., sodium might work well on its own in one product, but not in another, so we may use phenoxyethanol or potassium sorbate instead).
We use the smallest amount of preservatives that can get the job done, and we’re on a continuous quest to find even better, safer preservative options (including natural preservatives, new packaging that reduces the amount of air in the bottle, etc).
See our Ingredient Selection Process for more information.
What preservatives do you use?
Here is the list of preservatives and preservative boosters (not counting antioxidants) that we are currently using in our products: Caprylhydroxamic acid, ethylhexylglycerin, gluconolactone, phenoxyethanol, salicylic acid, potassium sorbate, sodium benzoate, and chlorphenesin. The use percentage ranges from 0.01 to 2%, depending on the ingredient and product.
Here is the list of the preservatives that we never formulate with:
Parabens, Japanese honeysuckle extract, methylisothiazolinone, methylchloroisothiazolinone, or formaldehyde-releasers (i.e. quaternium-15, DMDM hydantoin, imidazolidinyl urea, diazolidinyl urea, polyoxymethylene urea, sodium hydroxymethylglycinate, or bromopol).
Companies must use preservatives in any cosmetic product that contains water to ensure that potentially harmful microbial growth (i.e. bacteria, yeast, or fungus) does not occur. Products without water, like our face and body oils, often do not need preservatives.
Increasingly, many cosmetic companies state that they are “preservative free,” which is an unregulated term. If there is water in the product and they are making this claim, it is likely that one of the following is occurring: a) they suggest that you keep products refrigerated and you use them quickly, b) they are risking bacteria/mold/yeast growth, or c) they are using pre-preserved raw ingredients.
Why do you use phenoxyethanol?
While formulating our skin care line, we tested several types of preservatives (none that are on our Never List or that have strong links to health concerns, of course) before landing on the preservatives that we did. We chose options that are effective in very small concentrations, and we use different preservatives for different products because of performance (e.g. sodium benzoate might work well on its own in one product but not in another, so we may use phenoxyethanol or potassium sorbate).
We use the smallest amount of preservatives that still get the job done, and we’re on a continuous quest to find even better, safer preservative options (including natural preservatives, new packaging that reduces the amount of air in the bottle, etc).
We make sure that we formulate our products to comply with the regulatory requirements both in the