CATEGORIES OF INFORMATION WE COLLECT
Personal Information. Personal Information includes your name, address (both billing and shipping addresses), email address, credit card information, phone number and any other information attributable to an identifiable natural person or household, including the information described in California Civil Code Section 1798.140(o). Each piece individually is a piece of Personal Information, and we collect varying amounts of Personal Information based on how you engage with us. We collect Personal Information when you order a product from us, register to receive communications from us, create an online account on one of the websites, download or access our mobile applications, submit an application to become a consultant, request or subscribe to catalogues, product information, promotions or other communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Pinterest, or otherwise interact with us online (including through a website or the mobile applications) or by phone, mail, fax, or in person. We may gather your birthday as well as your contact information, including physical, shipping and e-mail address, your country of residence and preferred language. We may obtain your social security number and bank routing information in connection with your application to become a Consultant and in the course of your relationship with us as a consultant. We do not collect payment card information from you; when you purchase a product or otherwise make a payment through this site, your card information is received directly by our card processing service provider and not to or through our systems. We do collect information relating to your purchase, including the amount of your purchase, the products that are purchased, your shipping address and a transaction reference number, Based on how you interact with us and the information you share, we use the Personal Information we collect to process and communicate with you about your order, establish a customer or Consultant relationship with you, ship the products you ordered, process payments, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes.
Information Collected Automatically. Our Sites use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics, and third-party ad serving companies (collectively, "Tracking Tools") to automatically collect Information from you. We, along with our third-party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. We treat Information automatically collected as Non-Personal Information. Please see below for more information regarding the Tracking Tools that we may use.
Log File Information: Log file information may be automatically reported by your browser or mobile device each time you access a Site. This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.
Web Beacons: When you use a Site, we and our third-party service providers may employ web beacons (also known as clear gifs or action tags) that are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our Online Services.
Location Data: When you access the website via a mobile device, we and our third-party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time "location data," which may include GPS coordinates. Your device should require you to provide permission before our Site obtains precise geolocation information from a browser's geolocation API or from technologies like GPS, Wi-Fi, and/or cell towers. We and our service providers may use this approximate location and/or precise geolocation information, along with other information submitted by you, to provide you with location-based services like local store information, search results, special offers, and other personalized content.
Most browsers and mobile devices allow users to enable or disable precise geolocation using pop-ups or controls located in the settings menu. If you have questions about how to disable your device's precise geolocation services, please contact your browser developer, mobile service carrier, or device manufacturer. You may also stop collection of precise geolocation information by our mobile application by uninstalling the mobile application using the standard uninstall process available as part of your mobile device.
If you uninstall any of our mobile applications from your device, the unique Company identifier associated with your device may continue to be stored. If you re-install any of our mobile applications on the same device, the Company may be able to re-associate this identifier to your previous transactions.
Online Analytics: We use third-party analytics tools to help us measure traffic and usage trends. These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our Online Services and offerings.
Third-Party Ad Serving Companies: We may use third-party advertising companies to serve ads after you visit our website. Such advertising companies also may separately use Tracking Tools, including cookies, in the course of delivering targeted advertisements to our Online Services.
Information We Collect When You Download and Use the Mobile Applications
When you download or access our mobile applications, we may collect certain information about your device and in some cases location information (if your device settings allow us to collect location information – see above under caption “Location Data”). In addition, some of our stores utilize technology that transmits a Bluetooth signal to and/or works with your mobile device running our mobile applications (the “Beacon”). If you have enabled the Beacon on your mobile device, we collect information about your device and your location when you visit some of our stores.
Information We Receive From Third Parties. We may receive Information about you from third parties. For example, if you access our website through a third-party connection or log-in (e.g., through Facebook), such third-party may pass certain Information about your use of its service to us. We may also receive Information about you from third parties such as our business partners and service providers. We may also obtain other Information about you such as change of address, contact information, or demographic information from commercially or publicly available sources.
Send to a Friend. We may give you the opportunity to tell your friends about product information and promotions. If you take advantage of our Send to a Friend option, we ask you for your friend's and your first names, last names and email addresses to send the information to them that you requested.
OUR PURPOSES FOR COLLECTING YOUR INFORMATION
The Company uses your Information, including Personal Information, for a variety of business and commercial purposes, including:
- providing our products to you;
- responding to your requests, comments or postings;
- providing support to our Consultants and Members;
- recruiting new Consultants;
- processing orders and payments;
- processing returns, refunds and exchanges;
- processing and managing your accounts with us;
- communicating with you;
- improving and customizing our products, website, promotions, communications, and advertisements;
- customer service and technical support, which may include resolving issues or troubleshooting problems;
- for internal operations such as enhancing our product offerings, marketing efforts, and to conduct research and analysis;
- developing new products and promotions;
- for marketing purposes;
- to prevent fraud or potentially illegal activities;
- to comply with applicable laws, regulations, and legal process; and/or
- to protect the security and integrity of our business, brands, this website, our Consultants and Members, and third-party business partners and service providers.
We may combine all the Information we collect or receive about you for any of the foregoing purposes.
HOW AND WITH WHOM WE SHARE YOUR INFORMATION
The Company shares and discloses your Personal Information under the following circumstances:
- with third parties that provide a variety of services on our behalf, including order fulfillment, processing credit card payments, delivering packages, marketing research and analysis, communications, and customer service;
- with third-party business partners in connection with our website, product sales and fulfillment, and for marketing purposes;
- to comply with law, a court order, or other legal process, or in connection with a legal investigation or a request for cooperation by a government entity;
- to protect the legal rights and interests of the Company, its business partners and third-party service providers, and our and their respective directors, officers, employees, representatives, and customers;
- to protect the legal rights, safety, and security of users of our Online Services;
- to protect against fraud;
- for risk management purposes;
- in aggregated or other non-personally identifiable form; and
- otherwise with your consent.
We also may share your name, email, mailing address, and phone number with other third parties for their marketing purposes. We do not sell your personal information.
USER POSTS/PRODUCT REVIEWS/SHARE THIS
We provide you with the opportunity to update and/or delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may
- correct or update your Personal Information;
- change your preferences for certain communications (e.g., catalogues, product offers and volume of emails to receive);
- request that we do not share your Personal Information with third parties for their marketing purposes; and/or
- request access to your Personal Information.
You may exercise your choices at the time of your account registration or product order, via your online account, following the instructions provided in communications sent to you.
Because we plan our communications in advance, it may take up to several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. We will, however, continue to send transaction-based communications if you place an order, request a sample, request customer support, register a product, or make similar requests.
Please be aware that if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, promotions, and offerings to you.
Data Collection Tools. You may be able to opt-out of the automatic collection of some Information by referring to your web browser's or mobile device's options or settings menu. However, doing so may disable many of the portions, features, or functionality of our Online Services. For example, most web browsers automatically accept cookies, but you have the choice to set your browser to accept or reject cookies. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
Location Data. You may opt-out from allowing us to have access to your location data by adjusting the permissions in your web browser or mobile device, though some features of our Sites may not function properly if use or availability of location data is impaired or disabled. With respect to location data collected in connection with use of our mobile applications, see above under the caption “Categories of Information We Collect” under the heading “Information Collected Automatically,” after the subheading “Location Data.”
Third-Party Ad Serving Companies. To change your preferences for cookies used by third-party ad serving companies, visit https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options.
You are responsible for maintaining the confidentiality of your user password and account login information. We encourage you to set a secure password that is difficult for others to guess, and change your password on a regular basis to help ensure your account remains secure.
In the event any Personal Information under our control is compromised as a result of a breach of security, the Company will take reasonable steps to investigate the situation and where required by applicable law to notify those individuals whose information may have been compromised and take any other action required by applicable laws and regulations.
LINKS, THIRD-PARTY WEBSITES, AND SOCIAL MEDIA PLATFORMS
Our Online Services and communications may contain links to other websites and social media platforms such as Facebook, Twitter, or Pinterest ("Linked Sites"). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from our website or communications. This Privacy Notice does not apply to any Linked Sites. We have no control over the collection or use of Information, including Personal Information, on any Linked Sites. We encourage you to read and understand the privacy practices of any Linked Sites that you visit.
USERS FROM OUTSIDE THE UNITED STATES
CALIFORNIA RESIDENT'S PRIVACY RIGHTS
Residents of the State of California may request a list of categories of third parties to which we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties' direct marketing purposes. In addition, upon verifiable written request, we will provide to you information regarding the categories of personal information we gather about you, the categories of sources from which we obtain the personal information, the business or commercial purposes for which the personal information is gathered (and, in the event we sell personal information, the business or commercial purpose for such sales), and the categories of third parties with which we share or, in the event we sell personal information, the categories of personal information sold and categories of third parties to whom we sell the information, by category of personal information sold to such parties, respectively. In addition, upon verifiable request or when required or otherwise appropriate, and within periods (if any) set by applicable law, we will grant you reasonable access to or copies or other compilations of the specific items of personally identifiable information that we hold about you provided that you establish to our reasonable satisfaction that you are the person whose personal information is requested. We may deny such access where the denial is permitted by applicable law and every request from an individual will be assessed on a case by case basis. In the event a request is denied, we will notify you regarding the reasons for the denial in writing. Consistent with how your personally identifiable information is maintained in the ordinary course of our business, we will provide the information in an understandable form, and to the extent feasible in a format that permits you to use the information on other systems. We may impose a reasonable charge when a request is made (e.g., for photocopying or postage) to the extent permitted under applicable law. In addition, we will take reasonable steps to permit you to correct or amend personally identifiable information that is demonstrated to be inaccurate or incomplete. We also will delete personal information we have gathered about you when you make a verifiable request that we do so, except to the extent applicable law permits or requires us to maintain that information. To guard against fraudulent requests for access, we will require sufficient information to allow us to confirm the identity of the individual making the request before granting access or deleting the information. We will not discriminate against consumers who exercise their rights under California law. However, we may charge different prices or provide a different quality of goods or services if the difference is reasonably related to the value provided by your personal information and may offer financial incentives to an individual for the collection, sale, or deletion of personal information if the individual provides its prior consent to the terms of those incentives.
If you are a California resident who wishes to obtain access to or correct, or to direct us to delete, your personal information, you may contact us at 888.701.9899 or email us at [email protected]. If you provide us personal information at a Location, we will provide you with a form to submit your request.
California's Do Not Track Notice: At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, our Online Services are currently unable to respond to Do Not Track signals. To find out more about "Do Not Track", you may wish to visit http://www.allaboutdnt.com.
This website is intended for use only by persons 18 years of age or older. By using the website, you represent that you are at least 18 years of age. In addition, we do not knowingly solicit or collect Personal Information online from children under the age of 13 without parental or guardian consent. Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.
"Phishing" is a scam designed to steal your Personal Information. If you receive an email that looks like it is from us asking you for your Personal Information, please notify us as provided below in the Contact Us section.
Email: [email protected]
1733 Ocean Avenue, Suite 400
Santa Monica, California 90401
Attn: General Counsel
1733 Ocean Avenue, Suite 400
Santa Monica, California 90401
Attn: General Counsel